Need help with a laundry detergent sheet, home fragrance product, home-care item, or an existing order? The vaniloura customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other service concerns.
Customer support is provided by Shenzhen Blue Energy Technology Co., Ltd.
Address: 1203, Block A, Shared Building, No. 78, Ke Yuan North Road, Songping Mountain Community, Xili Subdistrict, Nan Shan District, Shenzhen City
Email: service@vaniloura.com
When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.
If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label.
Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and return address for your order.
We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.